The first major benefit of using live chat on your website is the potential to increase sales.
#Best in office chat software software
That’s why we’ve rounded up 9 live chat software benefits to show you how chat can positively impact your business. So, it’s no surprise that 33% of consumers now expect to see live chat offered on every website.īut, there’s a lot more to live chat software than providing quick customer support. It’s quick, convenient and customers love it because it’s 100x faster than any other digital service channel.Ĭompanies from major banks to small e-commerce shipping stores now use live chat software to better service their customers and improve response times. Live chat software enables you to have real-time conversations with your customers while they’re on your website. And delays like this will lose you customers.īut, how can you respond quickly to your customers? Worse still, email response times take longer than 12 hours!
Research shows that the average respond time for customer service requests on social media is 10 hours. However, this is not the case when it comes to customer service. 9 live chat software benefits for your businessįrom overnight shipping to instant access to your product or service, your customers want things now - and they usually get it.What is live chat software and why do I need it?.
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